Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, information collected automatically during your use of our apps, and information from third-party services.

A. Personal & Account Information

• Registration & Profile Data: Name, phone number, email address, profile photo, and gender provided during account creation or profile setup.
• Authentication Data: One-time passwords (OTP) sent via SMS for login verification.

B. Booking & Location Data

• Service Addresses & Location Data: Precise and approximate location collected via GPS, Wi-Fi, or cellular network (with your explicit permission) to detect your service address, match you with nearby service professionals, and track technician arrival in real time.
• Booking History: Details regarding requested services, date/time slots, special instructions, and order history.

C. Financial & Payment Information

• Payment Data: Payment method preferences, transaction IDs, and invoice details. All credit/debit card details, UPI information, and net banking transactions are securely processed directly by PCI-DSS compliant third-party payment gateways (e.g., Razorpay, Paytm). We do not store full card numbers or banking credentials on our servers.

D. App Activity, Device & Technical Identifiers

• Device Identifiers: Device ID, FCM push notification tokens, IP address, device model, operating system version, and unique installation identifiers used to maintain active login sessions and deliver push notifications.
• App Interactions & Usage: In-app search queries (e.g., searching for "AC repair"), screen navigation, feature usage, and interaction logs.
• Diagnostics: Crash reports, performance logs, and app health data collected to diagnose bugs and improve app stability.

E. User-Generated Content & Media

• Photos & Documents: Images or documents you voluntarily upload, such as photos of items/appliances requiring repair or profile photos.
• Reviews & Feedback: Service ratings, written reviews, and customer support feedback.

2. How We Use Your Information

We use the collected information for the following legitimate business purposes:

• App Functionality & Core Operations: To create and manage your account, process bookings, connect you with verified service technicians, and fulfill home service requests.
• Developer Communications & Notifications: To send essential push notifications, SMS alerts, and updates regarding booking status, technician dispatch, invoices, and service updates.
• Account Security & Fraud Prevention: To verify user identities via OTP, prevent fraudulent activity, monitor failed login attempts, and ensure platform safety.
• Personalization: To suggest relevant home services, offer category recommendations, and display service availability in your area.
• Analytics & Performance Improvement: To monitor app usage trends, optimize navigation, fix crashes, and enhance overall service quality.
• Customer Support: To respond to support tickets, investigate complaints, and resolve booking inquiries.

3. Data Sharing and Third-Party Disclosures

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We share user data only under the following strictly defined conditions:

1. With Service Professionals: We share your name, booking address, contact phone number, and service requirements with assigned service partners solely to enable them to reach your location and complete your service.
2. With Third-Party Service Providers: We work with trusted vendor services to operate our app:
   • Payment Processors: To securely handle payment transactions.
   • Push Notification & Infrastructure Providers (e.g., Firebase Cloud Messaging): To route account alerts and service updates to your device.
   • Analytics Providers (e.g., Firebase Analytics): To analyze app usage and crash reports.
3. Legal Compliance & Safety: We may disclose information if required by law, court order, or governmental regulation, or when necessary to protect the safety, rights, or property of Service On Demand, our users, or the public.

4. User Account and Data Deletion (Google Play Compliance)

In compliance with Google Play Data Safety requirements, users have full control over their account and associated data.

Requesting Account & Data Deletion

You can request the complete deletion of your account and associated personal data at any time through either of the following methods:

1. Web Deletion Portal: Visit our dedicated Delete Account Request page and submit your registered phone number/email.
2. In-App / Email Request: Contact our Support Team directly at sodccare@gmail.com with the subject line "Account Deletion Request" along with your registered phone number.

What Happens When You Delete Your Account

• Data Deleted: Upon verification of your request, your profile details (name, email, phone number, gender, saved addresses), active account sessions, push notification tokens, and preferences will be permanently deleted from our primary production databases within 30 days.
• Data Retained for Legal Obligations: Transaction histories, tax invoices, and payment records may be retained for a limited time strictly as required by law, taxation regulations, and financial auditing rules.

5. Device Permissions & Controls

Depending on your feature usage, our mobile apps may request the following device permissions:

• Location (Foreground/Background): Used to locate your service address and assign nearby professionals. You can enable or disable location access via your device settings at any time.
• Camera & Photos: Requested only when you choose to attach photos for profile updates or service issues.
• SMS: Used strictly for auto-filling OTP codes for convenient user login (where supported).
• Notifications: Used to keep you informed about booking status, service updates, and account alerts.

You can manage or revoke these permissions at any time through your device's Settings > Apps > SoD > Permissions.

6. Data Security

We implement industry-standard administrative, technical, and physical security measures to safeguard your information. All data transmitted between the app and our servers is encrypted using HTTPS / TLS (Transport Layer Security) protocol. Access to sensitive user data is restricted strictly to authorized personnel.

7. Children's Privacy

Our Services are intended for adults and general audiences. We do not knowingly collect or solicit personal information from children under the age of 13 (or under 18 where applicable by local law). If we discover that a child has provided us with personal data, we will immediately purge such information from our servers. See our Child Safety Standards Policy for more details.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect updates in our services, technologies, or legal obligations. When updates occur, we will revise the "Last Updated" date at the top of this policy and post the updated version on this page. We encourage you to review this page regularly.

9. Contact Us & Grievance Officer

If you have any questions, concerns, or grievances regarding this Privacy Policy or our data practices, please reach out to us: